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Thank you for your business! We are a premier e-commerce company looking to expand and grow our business exponentially. We are not only a business but a community. We strive to provide stellar customer service and appreciate your help in building our community. We look forward to partnering with you, not only on this purchase, but future purchases as well. We truly appreciate your business and look forward to working with you.
Once you receive your product please give us a 5-star rating. Give us a 100% rating. For whatever reason, if you cannot give us 100% rating or 5-star rating please don't leave negative feedback. We are good people. We are good people. We want to make sure we are doing everything in our power to earn your business by working with you and helping you solve any issues. We will fix it, simply contact us 1st.
***If you have any questions, please don’t leave Negative/Neutral feedback or open a case before you contact with me, you can contact me through message and inform me of the detail of the problem. I will try my best to solve it for you. Thanks!***
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Ships to: USA Only (excluding AK, HI, US Protectorates, & APO/FPO)
Delivery is made to the main door of the building, not to a unit or suite and/or front door.
Delivery can take 1-3 weeks depending on area (includes shipping and handling)
***We are nice people and want to work with you, within reason. If there is a problem with our product let us know and we will try our best to work out a solution that is ideal for both of us. Our compliance department, however, does require us to have an official policy. Please read below to see our standard policy. ***
You may return an item for a refund of the merchandise total within 10 days of delivery; Contact us immediately for specific return instructions on how to ship the item back to us. Return credits are issued within 72 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount.
***Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please send us an email immediately. ***
All items must be in its original packaging with all accessories, manuals & parts, for a refund or exchange per the terms & conditions outlined below.
For items delivered to your home:
- Delivery, labor &/or installation fees cannot be refunded
- A pick-up fee will be charged for our delivery team to pick up returned item.
- A 25% processing/restocking fee is charged.
- Pick up fees & restocking fees do not apply when item is returned as defective or because incorrect product was delivered.
Delivered items mandatory damage reporting requirement: Any visible damage on delivered items must be reported within 24 hours of its delivery to be eligible for a refund or exchange. To report damages email us immediately.
Thank you for your patience and understanding!
-Only accept PayPal.
- Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
-If no receive the payment within 7 days from the date of the auction ending, the system will be automatically cancelled your bid.
-If you have bought many, please send their payments together, thanks.
-Total payment has to be completed in full before delivery.
- Feedback is very important to us.
- We work very hard to exceed your expectations, we make our living offering a quality product at a competitive price, all while offering the best customer experience in the industry.
- We will leave feedback for you as soon as payment is received and hope you will take a moment to do the same for us. As important or more than feedback is the 5 star ratings. We need all 5 star ratings…But we plan to earn them.
- If you are not satisfied with the item, please contact me before you leave me negative feedback, we will try our best to solve the problem to make you satisfied. Thanks for your understanding.
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